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Frontleap is an AI-powered order management platform built for manufacturers and distributors on SAP. It adds an execution layer on top of the ERP to simplify and automate order work. Your ERP stays the system of record; Frontleap is where the work actually happens — order entry, product search, inventory lookup, document access — in an interface built for the people doing it. Nothing is duplicated and nothing is replaced: we hold the last 20% of the ERP, the part your teams currently handle with spreadsheets, email and workarounds.

No. Frontleap runs alongside your existing ERP, without modification to your core systems. Your ERP keeps operating exactly as before, and your IT team keeps full control of its configuration and security. We don't rip and replace anything — we sit on top and send clean, validated transactions back into the system of record.

Most deployments run one to three months, in three steps: connecting to your existing systems, configuring the workflows your business actually uses, then a pilot with one team before wider rollout. We deploy progressively — one location or department first, expanding once it's proven. No disruption to daily operations.

Yes. Single sign-on with your existing identity provider, role-based access controls, encrypted transmission. We don't store your sensitive business data — we read it in real time from your secured systems. Everything stays inside your existing security perimeter and compliance frameworks.

Order entry and modifications, product search and inventory lookup, quote generation, returns and credits, customer account management, access to specs and pricing documents, multi-location stock visibility. In practice: anything where someone has to jump between screens or systems to get one job done.

Because the problem isn't your ERP — it's the distance between it and the people using it. ERP projects deliver the system of record; they rarely deliver adoption at the counter. Frontleap runs independently of your ERP version, so it doesn't break with upgrades, and your teams are productive in a fraction of the usual ramp-up.

Yes, any device with a browser. Desktop, tablet, phone. The interface adapts to the screen, and works with the hardware already on your floor, like scanners and receipt printers. Your teams can look up stock, build orders and process transactions from anywhere in the building.

AI-assisted order entry uses AI to interpret an incoming customer request, map it to the products and information stored in SAP, identify missing or uncertain information, and prepare the sales order before a representative approves it. With Frontleap, the AI works alongside the existing ERP rather than replacing it. SAP remains the system of record, while Frontleap handles the operational work required to turn an unstructured customer request into a clean, validated transaction.

Frontleap reads the customer request from an email, PDF or information captured during a call and identifies the products, quantities and other order details it can determine. It then resolves those details against your catalogue and relevant ERP context, including stock, pricing, customer information and previous orders. Instead of guessing when information is unclear or missing, Frontleap surfaces the exception to the representative. The rep reviews the prepared order and approves the clean transaction before it reaches SAP.

Yes. Frontleap is designed for the gap between how customers describe products and how those products are represented in the ERP. A customer may use an abbreviation, an old part number, a local nickname or a description such as “the usual 12 inch.” Frontleap uses catalogue information and operational context to resolve that language to the appropriate product. When there is not enough information to make a reliable match, it asks the representative rather than silently selecting a material.

Frontleap can use the information surrounding the transaction — including catalogue data, inventory, pricing, customer account information, previous orders and business context — to prepare the order before it reaches SAP. The objective is not simply to extract fields from a document. It is to determine whether the order is ready to process and identify what still requires a human decision. Missing information, uncertain matches, pricing questions and other exceptions remain visible to the representative for review.

Frontleap is designed around human approval where a business decision is required. The AI prepares the order, resolves what it can from your systems and operational knowledge, and isolates the exceptions that genuinely need attention. The representative can then review, correct and approve the result before the validated transaction is sent to SAP. This allows teams to automate repetitive order preparation without asking an AI system to make business decisions that should remain with the people operating the desk.

No. Frontleap runs alongside SAP rather than replacing it. SAP remains the system of record for the transaction, while Frontleap provides an execution layer where frontline teams can prepare orders and make operational decisions. This separation means the order desk can get a simpler, task-oriented workspace without turning the initiative into another ERP replacement project. Frontleap connects to the existing enterprise environment and sends validated transactions back to the system of record.

A typical Frontleap deployment runs approximately one to three months. The process starts by connecting the relevant enterprise systems and modelling the workflows, terminology and rules used by the order desk. Frontleap can then be introduced with one team, location or workflow before expanding more broadly. The objective is to prove the workflow against the customer’s own operating baseline rather than require a large transformation program before the order desk can start using the product.

No. It means keeping the ERP standard and moving business-specific logic out of the core. Some specific belongs in the system of record. Much of it, like product equivalences, customer habits and pricing exceptions, can live in a layer above it, where it changes without touching SAP.

Custom screens and fields are scoped and priced. Spreadsheets and detours around controls are usually not counted at all, so the knowledge they carry is neither migrated nor replaced. Inventory them before the scope is frozen.

Put it in a layer that runs alongside the ERP. The ERP stays the system of record. The layer carries the rules, context and exceptions of the work, and survives upgrades because it was never inside the core.

Usually not because the information is wrong, but because it is delivered in a way that blocks the sale in progress. Staff learn to dismiss it to keep serving the customer. The fix is to deliver the same information without interrupting the action, so both administration and sales get what they need.

Training teaches the screens. Autonomy comes from having the answer at the moment of the sale: which product the customer means, which branch has it, what to do when the standard path doesn't fit. A workspace that follows the real sequence of the counter, and shows those answers in the flow, lets new hires serve the customer without calling a senior colleague.

Yes. The specific way your counter works can live in a layer above the ERP instead of inside it. SAP stays the system of record, and the workspace carries the sequence, the context and the shortcuts your people need (why that matters before a migration).

Capture what they know while the work happens, not in a manual. Follow them through one real workflow and note every time they leave the system. Record each rule they apply with its source, scope and owner. The knowledge then stays with the business when people move on, and new hires can draw on it from day one.

Give every rule an owner. When someone corrects an order, the owner decides whether the correction becomes shared knowledge, where it applies, and which old instruction it retires. A correction on one order should never silently change every future order.

An agent can act where an approved rule fully determines the next step. Judgment, negotiation and commitments beyond its authority go to the right person, with the context attached. Write down what proceeds, what pauses and what allows the work to resume before anything is delegated.

No. It means keeping the ERP standard and moving business-specific logic out of the core. Some specific belongs in the system of record. Much of it, like product equivalences, customer habits and pricing exceptions, can live in a layer above it, where it changes without touching SAP.

Custom screens and fields are scoped and priced. Spreadsheets and detours around controls are usually not counted at all, so the knowledge they carry is neither migrated nor replaced. Inventory them before the scope is frozen.

Put it in a layer that runs alongside the ERP. The ERP stays the system of record. The layer carries the rules, context and exceptions of the work, and survives upgrades because it was never inside the core.

Usually not because the information is wrong, but because it is delivered in a way that blocks the sale in progress. Staff learn to dismiss it to keep serving the customer. The fix is to deliver the same information without interrupting the action, so both administration and sales get what they need.

Training teaches the screens. Autonomy comes from having the answer at the moment of the sale: which product the customer means, which branch has it, what to do when the standard path doesn't fit. A workspace that follows the real sequence of the counter, and shows those answers in the flow, lets new hires serve the customer without calling a senior colleague.

Yes. The specific way your counter works can live in a layer above the ERP instead of inside it. SAP stays the system of record, and the workspace carries the sequence, the context and the shortcuts your people need (why that matters before a migration).

Capture what they know while the work happens, not in a manual. Follow them through one real workflow and note every time they leave the system. Record each rule they apply with its source, scope and owner. The knowledge then stays with the business when people move on, and new hires can draw on it from day one.

Give every rule an owner. When someone corrects an order, the owner decides whether the correction becomes shared knowledge, where it applies, and which old instruction it retires. A correction on one order should never silently change every future order.

An agent can act where an approved rule fully determines the next step. Judgment, negotiation and commitments beyond its authority go to the right person, with the context attached. Write down what proceeds, what pauses and what allows the work to resume before anything is delegated.

AI order entry for SAP uses artificial intelligence to interpret customer requests, match them to catalogue items and prepare sales orders using relevant business information, such as pricing, inventory, customer records and order history. SAP remains the system of record.

No. AI-assisted preparation can identify a likely product, bring pricing and customer information into view, surface a shortage and prepare the order for review. The representative resolves ambiguity, agrees on delivery or substitutions, and confirms that the order reflects the customer’s agreement. Commercial exceptions go to someone with that authority.

SAP describes its Order Management Assistant as orchestrating Joule Agents or custom agents for order fulfilment risks, sourcing optimization and revenue reconciliation. Frontleap Order Desk focuses on complex order preparation: a CSR workspace that brings the customer request, product match, stock, price and approval together. The functions overlap in part, so the practical test is how each handles your team’s terminology, customer rules and exceptions.

Test it with orders that made your experienced people pause: an old product number, an unclear unit of measure, an expired quote or a request that conflicts with available stock. Check that the representative can see the evidence behind a match, identify missing information, correct the proposal, involve the right authority and verify the final order. Measure preparation time, corrections, unresolved questions and errors found after entry.